Customer Service

The ability to listen with empathy respond with clarity and execute with precision defines an exceptional customer service provider. By going above and beyond, a company fosters a genuine sense of trust and care for the customer, cultivating loyalty that cannot be achieved through competitive pricing alone.

Customer Focused

My mission as a customer service provider is centered around the customer experience. We all understand the impact of engaging with a service provider who demonstrates empathy, professionalism, and accuracy. Treating others as we wish to be treated ourselves is fundamental, and it is crucial to go a step further to ensure that each interaction leaves a lasting, positive impression.

Customer Service Specialist

One of my first jobs out of college was in customer service at a cellular phone company, which was a fast-paced environment with calls constantly in queue and the pressure to maintain specific call times. It was essential to listen intently to customers’ needs and respond accurately and effectively to earn their trust and show that I was dedicated to assisting them. While many of my colleagues found the volume and pace overwhelming, I viewed each day as a challenge to help as many people as possible while adhering to the required call times. This positive mindset led to me receiving awards for customer satisfaction and problem-solving effectiveness. My motivation stemmed not from financial gain but from the personal fulfillment I gained by connecting with clients in meaningful and positive interactions, whether in person, over the phone, via email, or through online chat.

Inner Gowth Through Service

For most of my career, I have been engaged in roles that involve sales or service, and my greatest rewards have come not just from monetary gain but from the satisfaction of helping others solve problems and positively representing my employer. Despite having studied computer science, I found my path leading me to tech support, specializing in cellular phones, Internet connections, and desktop troubleshooting.

My commitment to maintaining and advancing my expertise through specialized training in mobile devices, Internet connectivity, and desktop software has enabled me to continually learn and develop more efficient ways of acquiring knowledge.

Listening and Learning

We all are customers of one business or another and we all knows how it feels to get great customer service. In order to be able toprovide excellent customer service it is important that you have the skill of listening and learning the best methods of assisting a customer with their needs. Having a plesant attitude of important to be able to build repore with the customer and to be able to connect with their needs.